Privacy Policy

This privacy policy has been created by ESSEN to ensure the responsible use of our website and to safeguard the information shared by our stakeholders while navigating through our online furniture store, in compliance with the Personal Data Protection Act (PDPA).

Information We Collect

As an online furniture store, ESSEN requires certain details from customers and site visitors to facilitate purchases and address inquiries. Providing this information helps us confirm and validate transactions while enhancing our online services. The types of data we collect include:

  • Personal details
  • Contact information
  • Delivery address
  • Email address
  • Type of residential property

Please be aware that your information will be used solely for business purposes. You may choose not to provide personal data if you feel it is a risk; however, doing so may limit access to certain website features.

Purpose of Collecting Your Personal Data

The personal information gathered from customers and visitors is used for the following functions:

  • Processing orders
  • Handling payment and billing
  • Managing credit-related information
  • Completing deliveries
  • Providing customer support
  • Improving our website, products, and services
  • Updating you on our products and services

ESSEN will not use your personal data for any purposes beyond those outlined above. Any misuse of your information is subject to penalties under the PDPA.

Safeguarding Your Personal Data

ESSEN is dedicated to protecting your personal information in accordance with applicable laws. We follow strict procedures to collect, store, and safeguard your data as outlined below:

Obtaining Your Consent

We will always seek your consent before collecting or using your personal information. While sharing personal data is optional, please note that certain information is necessary for processing orders. As a result, completing transactions may not be possible without your consent.

Verifying and Ensuring Accuracy of Data

The information we collect is strictly for business purposes. We may request you to confirm the accuracy of your details to prevent issues related to payment and delivery.

Sharing Your Personal Data

Your personal information is securely stored and will not be shared with third parties unless necessary. Data such as delivery addresses and contact information is only shared with couriers for delivery purposes.

Retention of Your Data

Most of the data we collect is stored temporarily. Once a transaction is completed, purchase-related information is deleted from our databases. However, data collected for subscriptions or service improvements is retained for the duration of the subscription or until necessary reports are completed.

Withdrawal of Consent

As a customer or visitor, you have the right to withdraw your consent for processing your data at any time, provided this does not interfere with ongoing transactions. Upon withdrawal, your data will be removed from our records. Should you have concerns regarding the processing or protection of your personal information, please contact us for assistance.

Modifications to the Privacy Policy

ESSEN reserves the right to update or amend this privacy policy in accordance with the PDPA and other relevant laws.