Terms & Conditions

ESSEN reserves the right to cancel or terminate any sales order at its discretion, even if the order has already been confirmed and paid for by the customer, with or without prior notice. ESSEN will not be held liable for any such cancellations or terminations. In such cases, a full refund will be provided to the customer.

Unless specified otherwise, all quoted prices include goods and service tax. Both online and in-store purchases are subject to the same warranty, exchange, and return policies.

Disclaimers

All products sold are not designed by ESSEN unless otherwise specified.

Terms of Use

Welcome to ESSEN. By accessing or using our website, you agree to be bound by the following terms and conditions. All content, products, and services provided on this site are for informational purposes only and subject to change without notice. We strive to ensure the accuracy of the information provided, but we do not guarantee its completeness or reliability. By using this site, you acknowledge that it is your responsibility to verify any information before making a purchase. Unauthorized use of this website may result in legal action. Please review our privacy policy for details on how we handle your personal information.

Product Specifications Disclosure

Certain products may have unfinished or partially finished surfaces, including but not limited to the undersides of table tops, legs, the backs of chests, tops of wardrobes, the bottoms of drawers, and bed slats. These are not considered defects, under conditions including but not limited to the following:

  • Fiberglass and polished stainless steel items may exhibit minor scratches and undulations, which are not classified as defects.
  • Leathers and fabrics commonly used, such as wool, viscose, nylon, and genuine cow or buffalo hide leather, may cause allergic reactions. Customers are responsible for ensuring they are not allergic to these materials before purchasing, and the Company is not liable for such claims.
  • The packaging for most products includes cardboard and other materials, which may occasionally cause minor "micro-scratches" on the product's surface. These are typically touched up by the delivery or service team during delivery and are not considered defects.
  • Variations in color, grain, and texture are natural characteristics of the product materials, and changes due to aging and use do not constitute defects.
  • Newly assembled or installed items may not rest perfectly flush with the floor immediately but will settle over approximately 3 to 7 days of use.
  • Sofas may have crumples, indentations, or depressions when first unpacked, which will diminish over time. This is not considered a defect.
  • Items purchased at different times, even if similar models or materials, may show variations in color and texture that do not constitute defects.

Goods Sold As-Is

Products sold during promotional events, marked "As-Is," as floor samples, or surplus display items may have cosmetic imperfections and may not appear brand new. The Customer acknowledges these defects upon purchase, and the discounted price reflects this understanding.